Frequently Asked Questions
What are the dates and location for ISA Sign Expo 2021 - Virtual?
ISA Sign Expo 2021 - Virtual will be held April 7-9 and is being hosted on the Hopin platform. All registrants will have to create a Hopin account in order to access the event.
How do I access the event?
To register please fill out the demographic information and click “Join event”. On the next page you will have the option to sign up for a new Hopin account or if you have an account click “sign in” at the top middle of the page to sign into your account. Once you are in your account you’ll see your upcoming events in your dashboard.
How much does it cost to attend?
This event is FREE for all attendees.
How do I get around at the event that is hosted on Hopin?
Similar to a physical event, the online event experience is self-directed but with wayfinding tools and signs to help people easily get around. Attendees ultimately choose where they want to go. If you get lost head back to the reception page to see the event schedule and what’s happening now!
- Event Schedule. The Schedule shows the attendees what’s happening, where they should be, when, and who’s speaking.
- Live and Now tags. Look for the ‘Happening Now” button as it will indicate which sessions and events are live. Also, the red LIVE and NOW tags will appear on the left side panel, when these sessions are live.
- What’s happening now banners. When attendees first land in the Reception area, there’s a large clickable button that hints on What’s happening now for all attendees and will get to the specific event segment in one click.
Which browsers work best?
The latest versions of Chrome or Firefox guarantee the best experience. Please avoid Brave, Safari, Microsoft Internet Explorer or Edge since these browsers lack the modern web technologies support necessary for online events to run in a web browser.
Recommended mobile browsers: Safari on iOS and Google Chrome on Android.
Note: Sometimes, third-party extensions can affect the experience blocking some of the Hopin interface elements. That’s why we also recommend opening the event in Incognito mode (command+Shift+N on macOS or Ctrl+Shift+N on Windows) on Chrome or Private tab (command+Shift+P for macOS or Ctrl+Shift+P for Windows) on Firefox.
Can I chat with other attendees or exhibitors directly?
Yes, there is an event chat option where you can chat with all attendees and separate chat features for the stage, sessions and exhibitors. You also have the option to invite attendees/exhibitors to a private video chat or schedule a meeting with an attendee/exhibitor.
To create a private meeting you will go to the people tab. Click their name either ask to a video chat or schedule one.
To schedule a private meeting you will be asked for the following information:
- Start date/time
- End date/time
- Select recipients: You may invite up to 5 users to a meeting
- Exclude me from meeting: If you would like to set up meetings for other users in your event, you can exclude yourself from this meeting. Once you exclude yourself from the meeting, there is no way to see the meeting details in your notifications.
Once you have your meeting set up, you are able to send the invitation.
How do I know if someone has requested a meeting or private chat with me?
When a meeting is scheduled, the recipient of the invite is notified when they enter the event - or immediately if they’re already in the event - via the notification area (bell icon) at the top right of the screen. From there, they can accept or decline the invite. After the attendees react, you will receive a notification.
If accepted, you will be able to enter the meeting room 5 minutes before the scheduled time to get ready.
Note: Meetings can currently only be scheduled within the bounds of the start and end time of an event. In other words, the meeting time must be during the event.
Will the sessions be recorded?
The majority of sessions and stage segments will be recorded. For clarification about a particular session or event please reach out to firstname.lastname@example.org.
I am having technical difficulties. How do I get in touch with the host?
Please visit the ISA Membership Booth on the Expo Tab. An ISA Staff person will be able to assist you.
I connected with attendees/exhibitors during the Networking, how do I see their information post-event?
During Hopin's Networking segment, you and your conversation partner choose whether or not you'd like to select the Connect button.
After the conversation, if both parties selected Connect, you can follow up with them. On the connection page of your Hopin account choose the way you want to follow up: